Privacy Policy

Effective Date: April 8, 2025

At Luminous Mental Health, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

Who We Are

Luminous Mental Health is a mental health practice committed to delivering compassionate, confidential care. This policy applies to information collected through our website, which is hosted on Squarespace at www.luminousmh.com.

Information We Collect

We may collect:

Personal Information

- Name, email, phone number

- Insurance details (if submitted)

- Health-related information (via contact/intake forms)

Website Data

- IP address, browser type, device

- Pages visited, time spent on site

This information may be collected when you:

- Submit a form

- Book an appointment

- Sign up for a newsletter

- Browse our website

How We Use Your Information

Your information may be used to:

- Respond to messages or appointment requests

- Share information about our services

- Improve your website experience

- Comply with legal obligations

We do not sell or rent your personal information to third parties.

Website Security and Confidentiality

We use Squarespace’s built-in SSL encryption to protect your data. For health-related information, we comply with HIPAA and take extra precautions to protect your privacy.

Please note: No online system can guarantee complete security. We take all reasonable steps to keep your data safe.

Forms and Email Communication

Our contact and intake forms are powered by Squarespace or HIPAA-compliant third-party tools. Any sensitive information you choose to share will be handled with care and confidentiality.

Cookies and Analytics

Squarespace may use cookies and analytics to track website performance and enhance your experience. You can control cookie preferences through your browser settings.

Third-Party Services

We may integrate tools like:

- Scheduling platforms (e.g., SimplePractice, Calendly)

- Email marketing (e.g., Mailchimp, Squarespace Email Campaigns)

- Analytics (e.g., Google Analytics)

These services have their own privacy policies, and we encourage you to review them if you engage with these features.

Your Privacy Rights

You may:

- Request access to your personal data

- Ask us to correct or delete your data

- Withdraw consent (where applicable)

To make a request, email us at contact@luminousmh.com.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this policy occasionally. The updated version will always be available on this page with the new effective date.

Contact Us

If you have any questions or concerns about this policy, please reach out:

Luminous Mental Health

contact@luminousmh.com